FAQS

What payment methods do you accept?

- We currently except all cards through Shopify Pay, PayPal and AfterPay.

Do you have AfterPay? 

- Yes we do offer AfterPay, buy now and pay later in 4 bite size payments by selecting this option at checkout. 

How long will my order take to arrive?

- All domestic shipping is carried out through AusPost.

- Regular domestic shipping 3-5 days, Express 1-3 days.

-Pre Orders 5-6 weeks from date of purchase 

 

I live outside of Australia how long will my order take to arrive?

- We use DHL express, all International orders arrive within 2-4 business days. 

- We are not liable for customs taxes when receiving an international parcel, please be aware of your country's policies before purchasing. 

My item is the wrong size, what can I do?

- Unfortunately we do not refund for change of mind or wrong size, however we do offer a credit voucher for purchase of new items within our store.

My item is damaged or faulty, what can I do? 

- We do offer refunds for damaged / faulty items, please contact us at hello@lnllabela.com to discuss your refund.

- Please note your items will not be exchanged or refunded if they are not in original condition, worn, washed.

Items must have original tags attached and to be returned in original packaging.

We not responsible for shipping costs, you will receive the store credit or refund amount less shipping expenses.  

- All items for exchange and refund are to be sent to

LNL / LABELA

PO BOX 902

NORTH LAKES QLD 4509

How do I know my child's size? 

 Our sizing is true to size unless other wise stated within the product description.

Wholesale Inquiries  - 

LNL / LABELA -

please contact - hello@lnllabela.com

If you have any other questions please contact us at - 

hello@lnllabela.com